Implementation: why so long and pricy?
ERP implementation for small business is a time consuming and challenging task for smaller companies (and larger ones, but that’s another article completely!).
Because of the complexity, many smaller companies do not choose ERP implementation, or, put it off indefinitely. And yet the data has been pouring in for years: the benefits or ERP Accounting, Manufacturing and Distribution Systems more than justify the necessary risk and expense. This article will help you to understand what happens during a successful implementation so you can weigh the effort against the benefit and decide to move ahead or consider other alternatives.
First, let’s acknowledge that ‘small business’ ERP implementation and those ERP systems intended for very large organizations will differ considerably. The process outlined below is definitely intended for ERP implementations serving companies of less than $50MM in revenues or 50 concurrent users. Even so, many smaller companies require substantial review of their processes, lengthy evaluation period and extensive training prior to “Go Live”.
This process can typically require 60-90 days or more of preparation after the software has been chosen. During the sales process, ideally you would have worked through a list of requirements, seen those requirements demonstrated to assure the software can do the job. You should have also achieved a comfort level with the vendor’s ability to support your operations. Once the purchase has been agreed to, the implementation process will begin in earnest.
Evaluation and Process Review
In this phase of the implementation you will work through your day to day operations with your vendor’s implementation team. Much of this will seem a repeat of the sales process, but the emphasis will be more specifically on the minutiae of your needs.
For example, review which reports you rely on or want to begin using, how are these reports generated? What data collection is needed, is the effort of data collection more valuable than the output? Each department (Sales, Operations, Admin, etc.) will have opportunity to spend time with the implementation team to assure their unique needs are addressed.
In other words, you will determine exactly ‘how’ you will use the software in your business and make decisions about which switches to throw or bells and whistles to take advantage of. This phase is critical to the overall success and can often take 3-4 weeks to do appropriately.
Sand Box Training
With the decisions made about ‘how’ to use the system, you will turn your attention to getting staff up to speed and comfortable with the new system. For an AcctVantage ERP implementation, this involves retrieving a ‘quick and dirty’ export of data from your existing systems for load into a test copy of AcctVantage. With a ‘sand box’ in place and the decisions made regarding configuration, your staff can train using real life scenarios and familiar data.